Shipping & Handling Policy
Last Updated on January 13th, 2016
Orders will be shipped from Newport, VT via UPS Ground. "Rush" delivery and processing are not available. Orders may only be shipped to addresses located within the Lower 48 United States, and will not be shipped to Post Office Boxes.
Orders typically require 3-5 Business Days for us to process the order prior to shipping it. Once the order has finished processing and has shipped, the estimated time of arrival is within 3-7 Business Days.
Any item or order returned by our shipping carrier as "Undeliverable" or "Refused" will be charged a 12.5% restocking fee, plus return shipment costs (if any), and the initial shipping charges will not be refunded.
In some rare instances, your order may be shipped from an alternative location if stock is unavailable in our primary warehouse.
Lost or Damaged Shipments
Any claims made for lost shipments (in whole or in part), or merchandise damaged in transit, are to be filed against the Shipping Carrier by the buyer. We will assist the buyer with shipping and order information for the buyer's claim.
Shipping Carrier Customer Service Numbers...
- FedEx: 1-800-463-3339
- US Postal Service: 1-800-275-8777
- UPS: 1-800-742-5877
Passage of Title of Merchandise
Ownership (title) of Merchandise passes to buyer upon delivery by us to the shipping carrier.
Comments or Questions
If you have questions or comments, please Contact Us prior to ordering.